At Dermaclay, every product is crafted with utmost care, precision, and commitment to quality. Our formulations are rooted in purity, safety, and authenticity, ensuring that each item you receive reflects the high standards of our brand. Because skincare and personal care products are highly sensitive in nature, we maintain a strict policy of no returns and no exchanges.
We understand that purchasing skincare is a deeply personal decision. For this reason, we encourage our customers to carefully review product descriptions, ingredient lists, and usage guidelines provided on our website prior to placing an order. If you have any questions or concerns about a product’s suitability for your skin, our support team is always available to assist you before you finalize your purchase.
Why We Do Not Accept Returns or Exchanges
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Hygiene & Safety – Skincare products must remain unopened and uncontaminated to ensure the safety of all customers. Once a product leaves our facility, it cannot be resold or redistributed.
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Quality Assurance – To protect the integrity of our products, we adhere to strict storage and packaging standards. Accepting returns would compromise our ability to guarantee freshness and purity.
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Customer Trust – By upholding this policy, we ensure that every item delivered is brand new, untouched, and of the highest quality.
Damaged, Defective, or Incorrect Orders
While we do not accept returns or exchanges, we want to assure you that your satisfaction matters to us. In the rare event that your order arrives damaged, defective, or if you receive the wrong product, please reach out to our customer care team within 48 hours of delivery. We may request photographs and order details to verify the issue and provide you with the best possible resolution.
Final Note
By placing an order with Dermaclay, you acknowledge and agree to this policy. We deeply value your trust and support, and we remain committed to delivering safe, authentic, and high-quality skincare products that embody our brand philosophy of purity and performance.
Thank you for choosing Dermaclay.